In the event that you forget your SJNY password, the Password Reset Service will allow you to reset your password without contacting ITS Help Desk.

To take full advantage of this service it is strongly recommended that you enroll in the Password Reset Service by setting up your security questions (see information below).

This password affects your SJNY username and access to many SJNY services.

---

• I don't remember my SJNY password

  You must have set your Security Questions before you can perform a self-service password reset.

  If you have not setup your security questions and cannot access your SJNY account, please contact the ITS Help Desk.

  If you have previously set up your Security Questions, you can click Reset your Password.

• I want to set/change/update my security questions

  If you know your current SJNY password, you can click on Set Security Questions.

  After you click on the link, you will be presented with a pop-up asking for your username and password. You must confirm your identity by logging in using your current username and password. Once in, you will be asked to answer three (3) security questions.

  In the event that you forget your password these questions will be used to verify your identity and reset your password.

  Make sure to use answers that are easy for you to remember. At the same time, try to pick questions with answers that other people would not easily know.

  It is strongly suggested that you Change Secuity Questions after your password is reset.

  If you do not know your current SJNY password please contact Help Desk. to have your password reset.

• I setup my Security Questions and can't recall my SJNY password

  You can reset your password yourself by clicking on Reset Your Password and answering the security questions you set.

• I setup my Security Questions but I can't remember my answers

  Please contact ITS Help Desk. to have your password reset.

  It is strongly suggested that you Change Secuity Questions after your password is reset.